Returns/Warranty Claims Procedure
At AMB Countrywear we make every effort to describe and display every product as realistically as possible. We also understand that sometimes items you receive are not quite as you expected, and therefore we are proud to offer you the right to return within 14 days of delivery.
To qualify for this, the item(s) must be unworn and in the same condition in which they were received. Items must be returned with all the original packaging, instructions, guarantee and any extras.
When we receive the item, our returns department confirm that everything is present and in its original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the return has been processed. We process most refunds on the same day which they were received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays
If you need to return the goods to us, please do so by sending the goods back to us by a secure delivery method. You should return them to us using Royal Mail Special Delivery or a similar recorded service. This way the delivery is insured. You should also record the tracking number. All returns must be suitably packaged as we cannot be held responsible for damaged or non-arrival of goods. Please note that customers are responsible for returns postage costs.
Please enclose a completed returns form if available or a covering letter including your name, address, invoice number and reason for return. Where possible please include a copy of the original receipt or invoice. This will allow us to gain all the relevant information on which to process the return as quickly as possible.
Your card is refunded to the full price of the returned products and we do not charge any ‘restocking’ fees. If you have specifically upgraded your shipping options, (e.g. paid extra for 9am or upgraded courier delivery), this additional amount is not refundable.
If you wish to exchange a purchase for another item, please just return your undesired item for a refund and order a new item.
If you suspect you have a faulty product supplied by us please contact us in the first instance by phone, email or post. Some problems may be resolved or avoided by an explanation or advice from one of our knowledgeable staff.
If you need to return the goods to us, please follow the returns procedure above and include the nature of the fault in the returns paperwork.
On receipt of the goods we will inspect the products. In some instances we reserve the right to return the item to the manufacturer for further inspection or testing. If the problem is covered by the warranty we will arrange a suitable replacement, alternative or refund.
- Please ensure that any warranty returns are clean and dry. Due to Health and Safety Legislation all products that are wet and/or dirty cannot be handled by our staff.
- We must be informed of any omissions or damaged deliveries with 48 hours of receipt.
- In some instances, warranty claims will be handled directly by the manufacturer. This will normally be stated on a warranty card or the invoice/receipt supplied with the product.
Most products are supplied with a manufacturer’s 12 month warranty against defects in workmanship or materials (unless otherwise stated). This warranty applies only to the original purchaser. Wear and tear, accidental or intentional damage or inappropriate use are not covered by any warranty (unless unconditional). Your statutory rights are not affected.
Postal correspondence (not parcels) can also be sent to: Unit 101342, PO Box 15113, Birmingham, B2 2NJ